Repair and Servicing
Heat pumps are relatively maintenance-free. We used to recommend a yearly service of our heat pump installations, mainly to make sure that brine pressure has not dropped and that there is no air in the heating system. All our new installations now come with an automatic brine top-up (brine to water installations) and a de-aerator in the heating system, there is usually no need for a yearly check-up.
Our recommendation now is not to leave it more than three years between services. Having said that, most of our heat pump installations come with an unvented cylinder which requires a yearly service for safety reasons under the G3 regulation. As we are on-site anyway to check the cylinder, many of our clients ask us to check the heat pump at the same time for peace of mind.
1. Technical and economical feasibility
While some of our clients know exactly what they want when they contact us, others are exploring different options. We discuss the technical and economic feasibility of the various renewable technologies and we make sure that expectations are realistic.
2. Design, Specification and planning
We need to do a preliminary specification already at the quotation stage. This specification is done by the same building services engineer who will do the complete design of your project if you decide to go ahead. For heat pumps, we always do a room-by-room heat loss calculation required to size the system.
Once the contract is agreed upon and the deposit is paid, we proceed with the detailed design and produce a Project Planning Pack.
This document is intended both for internal use and for you as a client. It is the template our installers have to follow for the installation and it contains schematics, material lists, plant room layouts, etc. plus other documents required by MCS and other regulations. As a client, you should read this document carefully to make sure that our plans are in line with your expectations.
3. Supply and installation
The next step is the supply of the kit. Either we bring the material in our vans or delivery is made directly to the site.
The equipment is installed by Better Planet’s own installers. Our senior installers have been with us since the start of the company and with hundreds of installations under their belt, they are amongst the most experienced in the country. We don’t use subcontractors except for groundworks.
4. Commissioning and handover
One of our senior installers will commission the installation in line with the manufacturer’s recommendations and the client’s preferences.
The responsible building services engineer from Better Planet, who has followed the project since the quotation stage, then prepares a comprehensive Handover Pack.
This document is your reference for the future containing commissioning certificates, user’s manuals, warranty information, etc. Once the system has been up and running for a while, we offer a visit to go through the controls and set up the system in line with your bespoke requirements.
5. Service and maintenance
Once the installation is handed over, we offer:
- Service visits as required by manufacturers.
- Free-of-charge repairs under warranty
- Remote “health checks” of the system via internet