Our Services

For our domestic clients our services normally consist of five steps:

1. Technical and economical feasibility

While some of our clients know exactly what they want when they contact us, others are exploring different options of energy savings. We discuss technical and economical feasibility of the various renewable technologies and we make sure that expectations are realistic.

 2. Specification and system design

We need to do a preliminary specification already at quotation stage. This specification is done by the same building services engineer who will do the complete design of your project if you decide to go ahead.

Once the contract is agreed, we proceed with the detailed design and produce a Project Planning Pack. This document is intended both for internal use and for you as a client. It is the template our installers have to follow for the installation and it contains schematics, material lists, plant room layouts etc. plus other documents required by MCS and other regulations. As a client you should read this document carefully to make sure that our plans are in line with your expectations.

3. Supply and installation

The next step is the supply of the goods. Either we bring the material in our vans or delivery is made directly to site.

The equipment is installed by Better Planet’s own friendly installers. Our senior installers have been with us since the start of the company and with hundreds of installations under their belt, they are among the most experienced in the country. We don’t use subcontractors except for borehole drilling (heat pumps) and scaffolding (solar PV).

4. Commissioning and handover

One of our senior installers will commission the installation in line with manufacturer’s recommendations and clients preferences.

The responsible building services engineer, who has followed the project since the quotation stage, then prepares a comprehensive Handover Pack. This document is your reference for the future containing commissioning certificates, user’s manuals, warranty information etc.

5. Service and maintenance

Once the installation is handed over we offer:

• Regular service

Free of charge repairs under our own warranty

Diagnostic work if something goes wrong with the equipment.